PRIVACY POLICY

Our commitment to privacy

The Privacy Act includes a set of 13 harmonised privacy principles that regulate the handling of personal information by Australian and Norfolk Island Government agencies and some private sector organisations. These principles are called the Australian Privacy Principles (APPs). They replace both the Information Privacy Principles (IPPs) that applied to Australian Government agencies and the National Privacy Principles (NPPs) that applied to some private sector organisations.

Essential Bookkeeping Solutions is not subject to the APPs as it is not an APP entity under the Act. This is because we are defined as being a “small business operator”. However, although not strictly governed by the APPs, we are committed to privacy and our own Privacy Policy reflects this commitment.

Information collected

Essential Bookkeeping Solutions collects personal information about you (‘the Information’) in the following ways:

• When you complete a New Client Information Form, you will be asked to provide personal details;
• When you provide personal details to a member of our team in the course of your dealings with them;
• When you subscribe to receive our emails, you will be asked to provide us with your name and email;
• When you register to comment on our blog, you will be asked to provide us with your name and email.

Use of this information

Essential Bookkeeping Solutions collects the Information to provide you with a specific service. For example, we may use the Information you provide us to:

• Communicate with you via email.
• Enable you to comment on blog posts.
• Create a record for you on our client database.
• Provide services to you as a client.
• Recommend beneficial products or services to you.

Disclosure of personal information

Essential Bookkeeping Solutions will not sell, rent, trade or otherwise supply to third parties any personal information obtained from you without your consent.

Security of your personal information

Essential Bookkeeping Solutions has security measures designed to protect against the loss, misuse and/or alteration of the Information under its control. These security measures include:

• Firewalls – to prevent the hacking of our database.
• Multi factor authentication logins for accounting software and add ons where possible.
• Multi factor authentication and password protection of all files stored locally and online.
• Clauses in employee agreements requiring confidentiality.
• Appropriate security access to our business premises.
• Security bins for the disposal of written information.

Correcting and updating your personal information

You may gain access to information that Essential Bookkeeping Solutions has collected about you, by contacting our office. You can change or update personal information via telephone, fax, email, online through our web site or letter.

Contact information

If you have any questions or complaints about this Privacy Policy, you should contact Essential Bookkeeping Solutions on 02 4231 4888. Your complaint will be dealt with promptly, and if unresolved to your satisfaction, we will provide you with contact details for the Office of the Australian Information Commissioner.